Booking Terms

Booking Confirmation and Payment
All rates quoted are per unit per night, self-catering and inclusive of VAT.
Bookings are confirmed on receipt of payment in full.
A pro-forma invoice will be emailed to the email address on the booking when the reservation is made.
A 50% deposit within a week is required to secure the booking. Final payment is due 7 days prior to arrival.  Once received, a final invoice will be sent. Payments can be made via the secure link provided or via EFT. Please email proof of payment from the bank to reservations@rockwood.co.za.

Credit Card Bookings
Please note the same credit card that is used for the booking, as well as the ID or passport of the cardholder will be required at check-in (driver’s license is not accepted as proof of identity).

Cancellations
Cancellations, with refunds, are according to terms and conditions and can be made up until a week before arrival. 

DISCLAIMER
As our guest, you will have access to the Karkloof Nature Reserve and surrounding farmland. Possible dangers to persons and property include, but are not limited to, unfenced rivers and dams, cliffs, waterfalls, slippery rocks, wild animals, domestic animals and lifestock, timber harvesting, suspended decks, vehicle damage from farm roads, fire and flooding. Guests enter at their own risk and are asked to exercise caution.

Rockwood Leisure (Pty) Ltd, Rockwood Lodges, Karkloof, The Thomas Hancock Family Trust, Hancock Farms and other landowners whose farms you have access to, accept no liability for any damage to property or persons, howsoever caused.

We reserve the right to amend the published rates without notice.